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  • Phone: 800.554.9208
  • Fax: 630.510.9944

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FAQ

General Information

  • Do you have a minimum order quantity?

    Yes, our minimum order quantity is 100 pieces. If you do not need 100 pieces, we have several distributors who may carry the part you need.

  • What are your lead times?

    Our lead times are typically 4-5 weeks. If you are not ordering a standard part, it may be longer. All of our parts are made to order, so we usually do not have any in stock.

  • Can I get a sample?

    For most of our standard parts, we can send a couple of samples, if they are available. We cannot guarantee we will have samples available for any of our parts. Contact our Customer Service department to inquire.

  • Are any colors other than black available?

    The standard color for phenolic material is black. Other colors are available at a slightly increased price. Thermoplastic materials have a very wide range of available colors. In many cases we can match your color target, or PMS number. We will be happy to assist you in making a color selection. Please contact our Customer Service department for color samples.

  • What are your standard terms and conditions of sale?

    Please click here to view.

  • What are your terms and conditions?

    Our terms are net 30 days, FOB our dock. Penalties for late payment will be assessed at a rate of 1.5% per month on the unpaid balance. All tool charges are 1/3 due at time of purchase order, 1/3 due upon completion of tooling and 1/3 due upon first shipment. Additional terms for custom molding are listed on our quotation forms.

  • What are your freight terms?

    FOB our dock in Carol Stream, IL.

  • Do you stock inventory?

    We are a make-to-order company, so we typically do not keep items in stock. Once in a while we may have items on hand to ship immediately, but typically our lead time is 4-5 weeks.

  • Where do I send payments?

    Our remit to address is:
    Davies Molding, LLC
    NW5400
    PO Box 1450
    Minneapolis, MN 55485-5400

  • I do not need the parts I ordered. Can I return them?

    Since we are not a stocking company we typically do not accept returns. Please contact Customer Service, and they will handle returns on a case-by-case basis.

  • Are Davies parts RoHS complaint?

    Yes, all parts manufactured by Davies Molding are RoHS compliant. A Certificate of Compliance is available upon request. Please send your request to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

  • How do I get to your facility in Carol Stream, IL?

    Please click here to go to the directions page.

Quality

  • What certificates do you have?

    We are currently ISO 9001:2000 certified. If you would like a copy of our ISO certificate, please contact us.

  • My shipment arrived damaged. Can I return the parts?

    Damages or shortages en route: Our responsibility does not extend beyond our plant. Examine all shipments carefully before the delivering carrier leaves your premises. Where damage or shortage has occurred, be sure and have the freight bill (truck freight shipments) show this and have it signed by the driver. Parcel post damages are to be reported to us immediately. Please contact Customer Service and they can provide you with additional assistance.

Engineering Information

  • What is a female inset? What is a projecting stud?

    “Female Insert” and “Projecting Stud” are common names we use to describe the type of insert that is in our parts. Please see below for further information.

    • Threaded Insert: Common names are: female insert, blind insert or internal threads. Standard materials are brass or zinc plated steel, although stainless steel inserts are available upon request.
    • Threaded Insert Thru-Hole: Common names are: Thru-Hole insert. Standard materials are brass or zinc plated steel, although stainless steel inserts are available upon request.
    • Projecting Stud: Common names are: Male insert, stud or external threads. Standard materials are: zinc plated steel, although stainless steel inserts are available upon request.
    • Bushing: Standard materials are: brass or zinc plated steel.

  • What is the heat resistance of your knobs?

    • General Purpose Phenolic - heat resistance is 325 ˚F and the UL Flammability rating is 94V-O.
    • Heat Resistant Phenolic – heat resistance is 400˚F and the UL Flammability rating is 94V-1.
    • Melamine Phenolic – heat resistance is 300˚F and the UL Flammability rating is 94V-O.
    • 33% Glass Filled Nylon – heat resistance is 480˚F and the UL Flammability rating is HB.
    • General Purpose 6/6 Nylon – heat resistance is 160˚F and the UL Flammability rating is HB.

    For other materials or additional information, please contact our Customer Service department.

  • What materials are your parts made of?

    Davies Molding uses only the best molding materials available. We select these materials based on the end use of the product. Some of our items are produced from thermoset materials while others are thermoplastic. Our catalog and website describes the type material used in each product or product family. Only occasionally can substitutions be made, as the process is different for different materials.